Responsible Gaming

Responsible gaming means treating online betting as entertainment, not as a way to make money or solve financial problems. The goal of this page is to help you take a conscious, informed approach to play on the Betway platforms as reviewed on Betway at betway-game.ca, and to understand the tools and support available to you.

In Canada, Betway is offered to Ontario residents via betway.ca, operated by Cadway Limited under the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO), and to players in the rest of Canada via betway.com, operated by Betway Limited under licence MGA/B2C/130/2006 from the Malta Gaming Authority (MGA). Both platforms are certified "Safe and Fair" by eCOGRA and must comply with strict responsible gambling standards.

Betway on betway-game.ca provides independent information only and does not operate player accounts. However, we are committed to explaining the responsible gaming measures available at Betway and to directing you to professional support services in Canada and internationally.

This content is for information purposes, is not medical, psychological or legal advice, and cannot replace a consultation with a qualified professional or your provincial regulator.

Risk Awareness

Gambling can be enjoyable when it is controlled and affordable. In Canada, regulators such as AGCO and iGO require licensed operators to identify and mitigate problem gambling risks. You should monitor your own play for early warning signs that gambling may be becoming harmful.

Common warning signs

• Increased frequency and stakes: You gamble more often, for longer sessions, or with higher stakes than you planned, especially to "win back" previous losses.
• Preoccupation with gambling: You often think about bets or casino games when you are at work, at school, or with friends and family.
• Chasing losses: You immediately try to recover losses by placing new or larger bets, even when you cannot comfortably afford to lose more.
• Spending beyond your means: You use money needed for bills, rent, food, student loans or other essentials to fund your gambling.
• Borrowing or using credit: You borrow from friends or family, use high-interest credit, or sell personal items to gamble.
• Secrecy and guilt: You hide statements or devices, lie about how much time or money you spend on gambling, or feel shame after playing.
• Impact on daily life: Gambling starts to harm your relationships, work performance, studies, sleep or mental health.

Quick self-assessment checklist

This informal checklist is not a diagnosis, but it can help you reflect on your behaviour. Answer "yes" or "no" to each statement:

• I often gamble longer than I intended to.
• I sometimes gamble with money that was meant for other important expenses.
• I have tried to cut down or stop gambling but found it difficult.
• I feel restless, irritable or anxious when I cannot gamble.
• I have lied to people close to me about how much I gamble or lose.
• I gamble to escape worries, stress, loneliness or low mood.
• I have borrowed money, used credit, or sold belongings to continue gambling.
• My gambling has caused problems at work, at school, or in my relationships.

If you answered "yes" to two or more statements, consider using the limits and tools described below, and contact a Canadian support service listed in the "Support Resources" section. Only a qualified professional can assess gambling disorder, but an early conversation can prevent more serious harm.

Limits & Tools

Both Betway platforms (betway.ca and betway.com) provide responsible gambling tools required by their regulators and audited by eCOGRA. Exact labels in the cashier or account area can vary by jurisdiction, but the core functions are similar. Ontario residents must use betway.ca; other Canadians must use betway.com.

Deposit limits (daily, weekly, monthly)

1. Where to find them: After logging in, go to your personal account (often under "My Account" or your profile icon) and open the "Responsible Gambling", "Safer Gambling" or "Player Protection" section. On both betway.ca and betway.com you should see a "Deposit Limits" option.
2. Choosing your limits:
   • Decide how much money you can comfortably afford to lose in a day, week and month after all essential expenses (housing, food, utilities, debts, savings) are covered.
   • Enter conservative amounts, for example:
     • Daily limit: CAD 20 - 50
     • Weekly limit: CAD 50 - 150
     • Monthly limit: CAD 150 - 400
     The actual figure should be based on your personal budget, not on examples.
3. How to set them:
   • Select the period (daily, weekly, monthly).
   • Type the maximum total deposit amount you agree not to exceed in that period.
   • Confirm and save. You may be asked to re-enter your password for security.
4. Changes to limits:
   • Lowering limits usually takes effect immediately or very quickly.
   • Increasing limits normally requires a "cooling-off" period (for example 24 hours or more) and an additional confirmation, in line with AGCO, iGO and MGA guidance.

Time and session limits (reality checks)

• Session timers: In the "Responsible Gambling" area you can often set a maximum session duration (for example 30, 60 or 120 minutes). Once reached, a pop-up will notify you and may log you out or require you to confirm you wish to continue.
• Reality check reminders: You can enable regular on-screen reminders showing:
  • How long you have been logged in during the current session.
  • Your net win or loss for that session.
  • Shortcuts to "Deposit Limits", "Time-Out" or "Self-Exclusion" if you need a break.
• How to enable: In your account settings, select "Responsible Gambling" > "Time Limits", "Session Limits" or "Reality Checks", choose your preferred interval and confirm.

Short breaks ("Time-Out" / cooling-off)

1. Purpose: A Time-Out is a short, fixed break (for example 24, 48 or 72 hours) during which you cannot place bets or play casino games. It is designed to help you step back and regain control before problems escalate.
2. How to activate:
   • Log in and open "My Account" > "Responsible Gambling" > "Time-Out", "Cool-off" or similar.
   • Select the period you want (for example 24, 48 or 72 hours, or longer options if available).
   • Read the information about what will happen to your access and confirm your choice.
3. What happens during a Time-Out:
   • You cannot deposit, bet, or access real-money games until the period ends.
   • You may still be able to log in to view your account history or withdraw funds, depending on the operator's rules and provincial regulation.
   • The Time-Out cannot usually be cancelled or shortened once it has started.

Regional compliance note: Tools and names may differ slightly between betway.ca (Ontario, regulated by AGCO/iGO) and betway.com (rest of Canada, licensed by MGA). Always check the responsible gambling information on the platform you use to ensure you follow the binding terms for your jurisdiction.

Self-Exclusion

Self-exclusion is a stronger measure than a Time-Out. It is designed for players who feel they are at serious risk of gambling-related harm and need to block access for an extended period.

How to initiate self-exclusion on Betway platforms

1. Access the responsible gambling section:
   • Log in to your account at betway.ca (Ontario) or betway.com (rest of Canada).
   • Open "My Account" or your profile, then choose "Responsible Gambling", "Safer Gambling" or "Player Protection".
   • Select "Self-Exclusion" or "Exclusion".
2. Choose the exclusion duration:
   • Typical options range from at least 6 months to 5 years, and may include an indefinite or lifetime option, in line with AGCO/iGO and MGA standards.
   • Carefully read the description for each period. Longer terms provide stronger protection and cannot be easily reversed.
3. Confirm your decision:
   • You may be asked to tick checkboxes confirming you understand the consequences (for example, loss of access to betting services and limitations on reopening).
   • Submit the self-exclusion request. In some cases you may also confirm via email or customer support chat.
4. Support contact:
   • If you need help completing the process, contact the operator's customer support through live chat or email on betway.ca / betway.com.
   • You may also contact provincial helplines listed below for counselling in parallel with self-exclusion.

Ontario-wide self-exclusion (iGaming Ontario "My PlayBreak")

• In Ontario, you can enrol in the province-wide iGaming Ontario self-exclusion program (often called "My PlayBreak") via igamingontario.ca/en/player/player-support.
• This scheme excludes you from participating iGaming Ontario regulated sites, not just one operator. Terms, available durations (from at least 6 months up to several years) and re-admission rules are set by iGO and may change over time.
• Betway.ca, operated by Cadway Limited, must honour your iGO self-exclusion under its operating agreement with iGaming Ontario.

Consequences of self-exclusion

• Account access: You will be blocked from logging in for gambling purposes, placing bets, or making deposits for the entire self-exclusion period.
• Marketing communications: The operator must take reasonable steps to stop sending you promotional messages. Some transactional emails (for example about account closure or withdrawals) may still be required.
• Withdrawals and balances:
  • In most cases, any remaining real-money balance will be returned to you, subject to identity and security checks.
  • Free bets or bonuses may be forfeited according to the operator's terms and conditions.
  • Settlement of open bets and withdrawals during self-exclusion are governed by the specific rules of betway.ca or betway.com and applicable law; always review the responsible gambling and account closure sections on the platform you use.
• Reversal of self-exclusion:
  • During the selected period, you cannot shorten or cancel a self-exclusion.
  • For long or lifetime exclusions, some regulators require a waiting and assessment process before any consideration of reopening. In Ontario, iGO rules apply; for MGA-licensed activity, MGA and eCOGRA standards apply.

If you are considering self-exclusion, we strongly recommend contacting a Canadian gambling help service at the same time. Self-exclusion is most effective when combined with counselling and financial advice.

Support Resources

Professional, confidential help is available 24/7 in Canada and internationally. The services listed below operate independently of Betway, betway-game.ca and the Betway platforms.

Local support in Canada

• ConnexOntario (Ontario residents):
  • Phone: 1-866-531-2600 (24/7, confidential)
  • Website: connexontario.ca
  • Languages: English; access to services in French and other languages via referrals where available.
  • Services: Information, referrals and support for gambling, mental health and addictions across Ontario.
• Responsible Gambling Council (RGC, Canada-wide information):
  • Website: responsiblegambling.org
  • Languages: English (with some resources in French).
  • Services: Educational materials, self-assessment tools and links to provincial support programs.
• Provincial health and addictions services: Each Canadian province and territory offers its own problem gambling or addictions helpline. You can find up-to-date numbers via your provincial health authority website or through responsiblegambling.org.

If you are in immediate distress or thinking about self-harm, contact your local emergency services or a national crisis line immediately. Gambling helplines are confidential and non-judgmental, and many can support family members and friends as well as players.

International support organizations

• GamCare: Offers live chat, phone support and structured online programmes. Suitable for players and affected others worldwide, not just in the UK.
• Gambling Therapy: Provides multilingual forums, live support groups and one-to-one online chats, useful for Canadians who prefer to speak with someone outside their local community.
• Gamblers Anonymous (GA): Peer-led 12-step support meetings. Many regions also have online meetings, which can be helpful if you live in a remote area.

National self-exclusion schemes (international reference)

• United Kingdom - GamStop: A free online self-exclusion scheme that blocks access to UK-licensed gambling sites for 6 months, 1 year or 5 years. Website: gamstop.co.uk.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego" is a national registry that excludes registered individuals from licensed gambling operators in Spain.
• If you temporarily live or work in these or other regulated countries, you may consider enrolling in the local national scheme in addition to using Betway's internal tools and any Canadian supports.

Blocking and filtering tools

• Gamban: A paid application that blocks access to most online gambling sites and apps across multiple devices. Website: gamban.com.
• BetBlocker: A free, charity-run blocking tool covering a wide range of gambling domains. Website: betblocker.org.
• Additional tools: Some users also choose general internet filters or parental control software to block gambling-related content at the network level.

These tools are not affiliated with Betway or betway-game.ca, and no blocking solution is completely foolproof. Combining them with operator-level self-exclusion and professional support is strongly recommended.

Family and affected others

• Gam-Anon: A support fellowship for families and friends of people with a gambling problem. Website: gam-anon.org.
• Family sections on Gambling Therapy and GamCare: Both provide resources and community spaces for affected others.

All reputable services treat your information confidentially within the limits of law and duty of care. You may remain anonymous or use a pseudonym when accessing many online chats and forums.

Help for Family

Gambling harm does not only affect the person who plays; it can also affect partners, children, parents and friends. If you are concerned about someone who uses the Betway platforms or any other gambling service, you can take steps to support them while protecting your own wellbeing.

How to talk to someone about their gambling

• Choose the right moment: Look for a calm, private time when the person is not gambling, does not appear intoxicated, and you are both relatively relaxed.
• Use non-judgmental language: Focus on specific behaviours and their impact rather than labels. For example, say "I'm worried about how often you're gambling and how stressed you seem" instead of "You are an addict".
• Listen actively: Give them space to talk. Avoid interrupting or confronting them aggressively; defensive reactions can make change harder.
• Offer information, not ultimatums (where safe): Share this page, responsiblegambling.org or Canadian helpline contacts. Encourage them to look at self-exclusion and limits, but remember that they must ultimately choose to use these tools.
• Set boundaries: Be clear about what you can and cannot do (for example, not lending money for gambling or lying to cover debts). Boundaries protect both you and the other person.

Support groups and resources for families

• Gam-Anon:
  • Website: gam-anon.org
  • Offers in-person and online meetings, literature and forums for people affected by someone else's gambling.
• Gambling Therapy - Family & Friends:
  • Website: gamblingtherapy.org
  • Has dedicated forums and online groups for affected others, including Canadians.
• Canadian provincial supports:
  • Many provincial gambling helplines offer assistance and referrals for family members, not just players. For Ontario, ConnexOntario (1-866-531-2600) can connect you to local services.

Recommended next steps for families

1. Seek your own support: Contact a provincial helpline or join a support group such as Gam-Anon, even if the person who gambles is not yet ready to seek help.
2. Consult a professional: Consider speaking with a psychotherapist, counsellor or social worker experienced in addiction or family systems. In Canada this can often be arranged through public health services or community agencies.
3. Address financial impacts: If gambling has led to debts or financial risks, contact a licensed non-profit credit counselling service. Do not take on new debts in your name to cover someone else's gambling.
4. Ensure safety: If gambling behaviour is accompanied by threats, intimidation or domestic violence, prioritise your safety and contact law enforcement or a local crisis service immediately.

Operator's Commitment

As a licensed brand operated in Ontario by Cadway Limited under AGCO/iGO and in the rest of Canada by Betway Limited under MGA licence MGA/B2C/130/2006, Betway is required to maintain robust safer gambling controls. Super Group (SGHC) Limited, the parent company listed on the NYSE, is subject to additional corporate governance and disclosure obligations. The information below describes the types of measures commonly applied on the Betway platforms; always refer to the operator's own responsible gambling policy for precise details.

Internal monitoring and risk checks

• Behavioural monitoring: Automated systems analyse play patterns for indicators of potential harm, such as rapid increases in deposits or stakes, unusually long sessions, frequent failed deposits, repeated use of multiple payment methods, or patterns of betting that suggest loss of control.
• Age and identity verification: Betway must verify that all customers are of legal gambling age and are who they claim to be, using identity documents and other checks.
• Fair gaming controls: Games and systems are tested and monitored by independent bodies such as eCOGRA to ensure they function fairly and as advertised.
• Compliance audits: Regulators (AGCO, iGO, MGA) and independent auditors can review responsible gambling systems and procedures to confirm they meet current standards, including in 2026 and beyond.

Proactive interactions and interventions

• Warning messages: If internal monitoring detects risk indicators, the operator may send on-screen warnings, emails or in-account messages highlighting safer gambling tools such as deposit limits, Time-Outs and self-exclusion.
• Direct contact by support staff: In higher-risk cases, customer care or a specialised responsible gambling team may contact you via email, phone or live chat to:
  • Discuss your recent gambling behaviour.
  • Provide information on limits, breaks, or self-exclusion options.
  • Encourage you to seek independent professional help.
• Operator-imposed measures: Where required by regulation or internal policies, Betway may apply protective actions such as:
  • Reducing or freezing deposit limits.
  • Restricting certain products (for example casino or in-play betting).
  • Temporarily suspending or closing your account for responsible gambling reasons.

When support may initiate contact

While criteria are not publicly disclosed in full to prevent circumvention, examples of situations in which Betway's responsible gambling or customer support team may reach out include:

• Significant or repeated increases in deposits, stakes or session duration over a short period.
• Frequent use of multiple payment methods, particularly in combination with declined transactions.
• Evidence that you are ignoring or repeatedly overriding time reminders or reality checks where this is technically possible.
• Communication that suggests distress, impaired control, or financial difficulties related to gambling.
• Attempts to open multiple accounts or return to play shortly after self-exclusion or responsible gambling account closure.

Any such contact is intended to be supportive and to comply with Canadian and MGA regulatory expectations. However, responsibility for controlling your gambling remains with you, and you should not rely on operator monitoring as a substitute for your own safeguards.

Updates

Responsible gambling regulation and best practices evolve over time. Betway on betway-game.ca aims to keep this page aligned with current Canadian requirements, including updates from AGCO, iGaming Ontario, the Malta Gaming Authority and leading organisations such as the Responsible Gambling Council and eCOGRA.

• How you will be informed on betway-game.ca:
  • When significant changes are made to this responsible gaming information, we may highlight them at the top of the page or via a banner within the Betway review section.
  • Substantive updates may also be summarised in other content areas of betway-game.ca that reference Betway's safer gambling features.
• How the operator may inform you:
  • Betway may inform players of changes to its responsible gambling tools or policies via email, in-account messages, website banners or push notifications, subject to your communication preferences.
  • In Ontario, additional notices may be provided in line with AGCO/iGO guidance.

Date of last update to this page: 15 January 2026.

Contact & Feedback

Betway on betway-game.ca is an independent review resource. We cannot access your Betway account or intervene in operator decisions, but we welcome questions and feedback regarding responsible gaming information and educational content.

Responsible gaming contact for this site

• E-mail (responsible gaming enquiries): [email protected]
• Phone (information and referral only): +1-833-555-0176 (standard calling rates may apply; no gambling transactions can be handled on this number).

Please do not send sensitive account credentials, full payment card numbers or copies of identification documents to this email address. For account-specific issues, always contact Betway directly via betway.ca or betway.com.

Feedback and support request form

Responsible Gaming Feedback / Support Request

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By submitting this form, you acknowledge that Betway at betway-game.ca cannot provide legal, medical or financial advice and cannot access or manage any Betway player account. Where appropriate, we may refer you to provincial helplines, regulators (such as iGaming Ontario at igamingontario.ca/en/player/player-support), or recognised organisations such as eCOGRA (ecogra.org) and the Malta Gaming Authority (mga.org.mt) for further assistance within their respective mandates.